We maintain a current local backup copy of your web site.  

"Maintenance" is defined as keeping the web site current. It is not intended to be a redesign or revamp.

 Updates are completed within 48 hours of the time they are received, except weekends and holidays.

Time is based on actual total time involved in completing the updates at the time of billing (usually on or about the 15th of the month). There is a one hour minimum charge for updates made during any given monthly billing cycle. If no updates or changes have been requested, there is no monthly fee for maintenance.

Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.

We reserve the right to distinguish between "updates" and "new design". New design work is charged at our design rate.

Updates should be provided electronically (by email) as much as possible. Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpg or .gif. Updates may also be sent by postal mail or by fax. These require retyping data or scanning photos and will cost more to complete the changes.

Your web site may be using third-party components (web site trackers, weather info-feeds, etc.). We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed at the normal hourly rate. (Example, A retail site might be connected to Authorize.net. If Authorize.net requires changes in the code, this will be billed as normal maintenance fees.